Monday, July 31, 2017

Library Assistant, Reference, Haverhill Public Library, Haverhill (MA)

Library Assistant, Reference, Haverhill Public Library

Performs all duties related to providing excellent information and reference service to library patrons. Assists patrons in the use of the library, including but not limited to, reference questions, reader’s advisory, and use of equipment and materials. Instructs patrons in use of all library electronic resources, including the Internet, library databases, and online catalog. Helps maintain, organize, and present all nonfiction, periodical, and audio-visual materials in the adult collection, subject to approval by the Reference and Information Services Department Head.  Will help to serve in the Special Collections room when necessary.


Knowledge, Skills, and Desired Abilities
  1. Knowledge of print and electronic resources
  2. Interest in and familiarity with mobile technologies and their use in delivering reference and information services
  3. Knowledge of library trends and best practices, especially as they apply to reference and information services
  4. Ability to meet people easily and get along well with others
  5. Ability to express one’s self clearly, concisely, and pleasantly in the English language in person, orally, and in writing; knowledge of Spanish is a plus
  6. Ability to learn new skills quickly
  7. Ability to work with MS Office products, both for internal library use and for patron instruction
  8. Ability to use new technologies, mobile devices, and social networking tools to communicate with library customers and colleagues
  9. Ability to manage situations in a busy, service-oriented environment with tact, courtesy, initiative, resourcefulness, and good judgment
  10. Ability to work cooperatively as a team member
  11. Ability to work independently with minimal supervision
Minimum Qualifications
  1. BA/BS in relevant field is required
  2. Master of Library Science Degree from an ALA-accredited institution is strongly preferred, will consider current enrollment in MLS program
  3. Demonstrated facility and experience with the Internet, electronic databases, Microsoft Office products, and integrated library systems
  4. Demonstrated facility and/or experience working with the public in a diverse urban environment
Full/Part Time: Full Time

Education: MLS

Salary: $ 38,327.12-45,376.24 in 5 Steps on City Pay Scale

Closing Date: August 11, 2017

How to Apply: Please email cover letter and resume to:

Sarah Moser, Director
Haverhill Public Library