Monday, August 28, 2017

Weekend Virtual Reference Librarian, Shapiro Library, Southern New Hampshire University (SNHU), Manchester

Weekend Virtual Reference Librarian

Southern New Hampshire University’s Shapiro Library seeks seeks an engaged, service-oriented Reference Librarian who welcomes the opportunity to offer services that meet the learning needs of SNHU students, faculty, and staff. The Librarian works as a member of a collaborative staff providing prompt, courteous and supportive reference service to all library users seeking information via an electronic means; such as email, chat, VoIP (voice over IP such as Google Voice) and through videoconferencing.

Staffing the reference desk, the librarian will assist users with research, utilizing library tools and resources, and suggest materials for further study. This individual will also assist users with general inquires of citation styles, technology and University information as needed. The Librarian may also work with individual students on a scheduled appointment basis over the phone and/or through videoconferencing. Other projects as assigned can include: creating subject and course guides, video
tutorials, etc. This is a remote position.

Essential duties and responsibilities of this position include the following:
  • Staffs the reference desk and provides service to all SNHU community members
  • Conducts thorough reference interviews to determine users’ questions and extent of information needed 
  • Instructs library users on use of print and electronic resources 
  • Assists users in developing research strategies to locate, evaluate and use resources in an effective and ethical manner 
  • Assists users with general information on citation styles, technology and University information 
  • Assists with basic troubleshooting of access issues and/or refers to appropriate person or department 
  • Works with scheduled individual students via phone and/or videoconference as assigned 
  • Refers users to make individual instruction appointments for more in depth research assistance as needed 
  • Refers users to other departments on campus for information as needed 
  • Creates subject Libguides as assigned 
  • Other projects as assigned
Minimum Qualifications:
  • A Master’s degree in Library Science from an ALA accredited program
  • Knowledge of Internet, print, and online resources 
  • Strong computer-based skills including knowledge of Microsoft Office, e-mail, web searching and basic computer troubleshooting 
  • Experience with automated library systems, Millennium preferred 
  • Reliable computer/laptop setup with wired high speed internet connection required with speeds of at least 50mbps
Preferred Qualifications:
  • Strong word processing/typing skills at least 40 WPM
  • Commitment to instruction and building student knowledge as it relates to research 
  • Familiarity with Springshare Products such as LibAnswers, LibChat and LibGuides 
  • Two years professional experience providing reference and/or virtual reference for an academic audience 
  • Experience working with distance education students
Work Hours:  This position requires evening and weekend hours. The schedule would be as follows:
Saturday and Sunday from 12PM-6PM

A background check is required for employment. Please submit a cover letter, in addition to your resume, with your application.

Apply