Department Head-Reference and Information Services, Haverhill Public Library (Haverhill)
This position is responsible for the operation of all aspects of the Reference and Information Services Department, including staff supervision, collection development, interlibrary loan services, and budget preparation and oversight. In coordination with the Systems Administrator, the Head of Reference and Information Services plans and manages adult computer services and the introduction of new technologies, and trains library visitors in the use of those technologies. This position requires current knowledge of library trends and best practices. This position is largely focused on managing staff, budgets, policies, and the public. You will have shifts on the public desks and in the computer lab. The successful candidate should be prepared to take a leadership role within the library, be a problem solver, and work closely with Admin to manage subordinate staff. This position requires both Saturday and Sunday hours on rotation. We are open Sundays mid-October through mid-May.
Supervision Received
Works under the supervision of the Library Director and Assistant Director
Supervision Exercised
Supervises professional and support staff in the Reference Services Department; oversees volunteers and pages assigned to the department; acts as de facto manager in absence of director and assistant director, supervises all subordinate staff when appropriate
Qualifications
Knowledge, Skills, and Desired Abilities
- Knowledge of print and electronic resources
- Interest in and familiarity with mobile technologies and their use in delivering services
- Knowledge of library trends and best practices
- Ability to meet people easily and get along well with others
- Ability to express one’s self clearly, concisely, and pleasantly in the English language in person, orally, and in writing
- Ability to learn new skills quickly
- Ability to work with MS Office products, both for internal library use and for patron instruction
- Ability to use new technologies, mobile devices, and social networking tools to communicate with library customers and colleagues in a creative and thoughtful way
- Ability to manage situations in a busy, service-oriented environment with tact, courtesy, initiative, resourcefulness, and good judgment
- Ability to work cooperatively as a team member
- Ability to work independently with minimal supervision
- Ability to use, or quickly learn, ILS (Symphony) and facilitate staff and public use of the ILS/catalog
Minimum Qualifications
- Master of Library Science Degree from an ALA-accredited institution
- Three to five years experience in a public library administrative position, preferably Reference Services, managing both MLS and paraprofessional staff
- Demonstrated facility and experience with the Internet, electronic databases, Microsoft Office products, and integrated library systems
- Demonstrated facility and/or experience working with the public in a diverse urban environment
- Working knowledge of Spanish or Portuguese is a plus
Physical Requirements
Regularly required to bend, stoop, squat, and reach. Must be able to push or pull a cart of library materials, to lift objects weighing up to 50 pounds, and to use a two-step footstool
Full/Part Time: Full Time
Education: MLS/Masters
Salary: $46,193-54,189 (steps on City pay scale)
Closing Date: Priority given to applications received by November 20, 2020
How to Apply:
Please note: we are currently open to the public 7 days a week. This job will require in-person interaction with the public from the start, with proper social distancing and sanitizing procedures in place.
Send resumé and cover letter to:
Sarah Moser, Director
smoser@haverhillpl.org
Do not call about this job.
