The Information Desk Manager is responsible for managing library circulation functions and all front-line patron assistance to university and community patrons at Plymouth State University's Lamson Library. Reporting to the Reference and Instruction Librarian, the Information Desk Manager works with a highly collaborative team of library staff and faculty to ensure excellent library patron service, maintain circulation systems and procedures, and coordinate Course Reserves. The Information Desk Manager supervises a team of student workers that is the friendly, welcoming face of Lamson Library, providing patron services at the library’s Information Desk that includes opening and closing the building, checking out/in library materials and equipment loans, and providing technical support for library patrons.
This is a 12-month, full time, fully-benefited staff position. Working hours will vary and may include evenings, weekends, and during campus curtailment.
Minimum requirements (training, skills, education, experience):
Bachelor’s or Associate degree, or two years of comparable library and/or higher education experience.
Knowledge, Skills & Abilities:
--Demonstrated commitment to excellent customer service.
--Strong collaborative, interpersonal, and written communication skills.
--Supervisory ability and a willingness to develop this skill set.
Other Considerations/Requirements:
Preferred Qualifications:
--Experience working in a library and/or in a higher education environment.
--Experience supervising student employees.
--Ability to problem-solve issues with technology.
--Knowledge and skills related to working within the Microsoft Office tools and other basic office technologies.
--Experience with library applications such as O.C.L.C. WorldShare Management Services and SpringShare LibApps.
Benefits:
Information on University System of New Hampshire Employee Benefits can be found at: https://www.usnh.edu/human-resources/usnh-employee-benefits
Hiring Wage Range:
$45,790.00 - $81,530.00
Actual offer will be based on skills, qualifications, experience, and internal equity, in addition to relevant business considerations.
How to submit an application/resume:
Interested candidates should complete the online application at the link below. Applications must include a resume/C.V., cover letter, and three professional references.
https://usnh.wd5.myworkdayjobs.com/en-US/Careers/job/Information-Desk-Manager--Lamson-Library_JR8677
Closing date for submissions:
Open until filled
This is a 12-month, full time, fully-benefited staff position. Working hours will vary and may include evenings, weekends, and during campus curtailment.
Minimum requirements (training, skills, education, experience):
Bachelor’s or Associate degree, or two years of comparable library and/or higher education experience.
Knowledge, Skills & Abilities:
--Demonstrated commitment to excellent customer service.
--Strong collaborative, interpersonal, and written communication skills.
--Supervisory ability and a willingness to develop this skill set.
Other Considerations/Requirements:
Preferred Qualifications:
--Experience working in a library and/or in a higher education environment.
--Experience supervising student employees.
--Ability to problem-solve issues with technology.
--Knowledge and skills related to working within the Microsoft Office tools and other basic office technologies.
--Experience with library applications such as O.C.L.C. WorldShare Management Services and SpringShare LibApps.
Benefits:
Information on University System of New Hampshire Employee Benefits can be found at: https://www.usnh.edu/human-resources/usnh-employee-benefits
Hiring Wage Range:
$45,790.00 - $81,530.00
Actual offer will be based on skills, qualifications, experience, and internal equity, in addition to relevant business considerations.
How to submit an application/resume:
Interested candidates should complete the online application at the link below. Applications must include a resume/C.V., cover letter, and three professional references.
https://usnh.wd5.myworkdayjobs.com/en-US/Careers/job/Information-Desk-Manager--Lamson-Library_JR8677
Closing date for submissions:
Open until filled