Job Description:
● Performs various tasks requiring a broad knowledge of professional literature, bibliographic resources, and principles of information delivery and services.
● Uses reference interviewing skills and readers’ advisory knowledge to effectively support patrons’ needs.
● Works regular shifts at the reference desk, responding to questions from patrons in person, via email, or the telephone, using a wide range of resources: print, electronic, microfilm, etc.
● Oversees daily operation and provides instruction in the use of the Library’s public devices, e.g., computers, printer, and photocopier.
● Answers questions about electronic devices such as e-readers, tablets, phones, etc. and provides instruction in digital resources such as e-books, downloadable materials, streaming content, etc.
● Promotes use of Library’s e-materials and provides instruction in the Library and other venues as appropriate, such as Town departments and organizations, schools, parent organizations, Council on Aging.
● Works with a variety of electronic equipment, such as scanners, copiers, digital cameras, projectors, laptops, tablets, smartphones, e-readers. Functions as the Library’s 1st level troubleshooter, answering questions about its electronic resources and technology. Diagnoses problems; resolves or escalates issue to next tier as appropriate.
● Provides excellent customer service to the public. Interprets library services and policies to patrons in a clear, consistent and courteous manner.
● Actively participates in staff development and training opportunities when appropriate and embraces opportunities to learn in a changing environment.
● Works at any library location as needed. Assists with Library programs as needed.
OTHER JOB FUNCTIONS
● Performs related duties as assigned:
● May develop and conduct e-materials training programs for Library staff and patrons. May assist in maintenance of e-materials documentation. Keeps other staff informed on e-materials and technology issues.
● May assist in overseeing Library's online database licenses, subscriptions and other electronic services and may on occasion work with the associated vendors. Supports online connectivity to e-materials through Library website, etc. May compile usage reports and statistics.
● May assist in maintenance and use of, and developing the Library's website, including its content and design (updating calendar, blog, etc.). May assist in maintenance and use of, and developing the Library's presence on other social media, such as Facebook, Twitter, etc. May assist in the design and production of other Library e-publications, newsletters, publicity, etc.
● May assist a Collection Manager with the Collection Development process (review, selection, weeding of materials: books, magazines, DVDs, etc.).
● Keeps abreast of technology developments such as changing formats for the delivery of information and their potential impact on library service. May evaluate possible e-materials, equipment, and software that support the Library's mission and operation and recommend to the Library management team. May provide input to the Library Director on technology-related budget items.
Schedule: 2 nights/week year-round, 2 weekends/months Sept. to May.
Requirements:
● Uses reference interviewing skills and readers’ advisory knowledge to effectively support patrons’ needs.
● Works regular shifts at the reference desk, responding to questions from patrons in person, via email, or the telephone, using a wide range of resources: print, electronic, microfilm, etc.
● Oversees daily operation and provides instruction in the use of the Library’s public devices, e.g., computers, printer, and photocopier.
● Answers questions about electronic devices such as e-readers, tablets, phones, etc. and provides instruction in digital resources such as e-books, downloadable materials, streaming content, etc.
● Promotes use of Library’s e-materials and provides instruction in the Library and other venues as appropriate, such as Town departments and organizations, schools, parent organizations, Council on Aging.
● Works with a variety of electronic equipment, such as scanners, copiers, digital cameras, projectors, laptops, tablets, smartphones, e-readers. Functions as the Library’s 1st level troubleshooter, answering questions about its electronic resources and technology. Diagnoses problems; resolves or escalates issue to next tier as appropriate.
● Provides excellent customer service to the public. Interprets library services and policies to patrons in a clear, consistent and courteous manner.
● Actively participates in staff development and training opportunities when appropriate and embraces opportunities to learn in a changing environment.
● Works at any library location as needed. Assists with Library programs as needed.
OTHER JOB FUNCTIONS
● Performs related duties as assigned:
● May develop and conduct e-materials training programs for Library staff and patrons. May assist in maintenance of e-materials documentation. Keeps other staff informed on e-materials and technology issues.
● May assist in overseeing Library's online database licenses, subscriptions and other electronic services and may on occasion work with the associated vendors. Supports online connectivity to e-materials through Library website, etc. May compile usage reports and statistics.
● May assist in maintenance and use of, and developing the Library's website, including its content and design (updating calendar, blog, etc.). May assist in maintenance and use of, and developing the Library's presence on other social media, such as Facebook, Twitter, etc. May assist in the design and production of other Library e-publications, newsletters, publicity, etc.
● May assist a Collection Manager with the Collection Development process (review, selection, weeding of materials: books, magazines, DVDs, etc.).
● Keeps abreast of technology developments such as changing formats for the delivery of information and their potential impact on library service. May evaluate possible e-materials, equipment, and software that support the Library's mission and operation and recommend to the Library management team. May provide input to the Library Director on technology-related budget items.
Schedule: 2 nights/week year-round, 2 weekends/months Sept. to May.
Requirements:
Knowledge of:
● A wide variety of software including Microsoft Office, Google Applications, WordPress, LibGuides, Sirsi Dynix Symphony, FaceBook, Twitter, Instagram helpful.
● Demonstrated knowledge of search techniques using print and electronic resources and ability to instruct others in their use.
Ability to:
● Create positive working relationships and collaborate successfully with co-workers; ability to communicate effectively verbally and in writing.
● Maintain a high degree of flexibility and ability to multi-task and frequently change focus in order to meet the varying needs of library users and the dynamic needs of public library service.
Skills:
● Strong general computer skills, including software (email, office applications such as word processing, spreadsheets, and presentations), social media and web development resources, hardware and networking (PC troubleshooting, basic network administration). Experience using a library automated system.
● Strong analytical, organizational, time and project management skills.
● Proficiency in current and emerging trends in library technologies (equipment and their applications).
