GENERAL DESCRIPTION
Under the direct supervision of the Head of User Services, offers assistance and technical support to meet the needs and wants of the community of Salem in accordance with the goals and objectives established by the Kelley Library Board of Trustees and the Library Administration. Strives for exceptional services and collections for the community of Salem.
RESPONSIBILITIES TO THE PUBLIC
• Effectively provides information and readers’ advisory services in response to queries of varying complexity via email, telephone and in person using materials in a variety of formats. Provides referrals to other libraries, sources, agencies, etc. when necessary.
• Works with customers to provide appropriate resources to satisfy their informational, educational, and recreational needs.
• Assists and instructs customers in using library resources – print, non-print, digital, electronic, on-line catalog, shared and consortial collections – readily adapting to the varying age, skill-levels, and interests of the customer.
• Assists customers in downloading eBooks and eAudios to electronic devices; troubleshoots download errors with customers in person and over the phone.
• Assists customers with the use of library owned technology tools (public computers, scanners, the library website, etc.) as well as customer owned devices and products.
• Schedules and oversees public use of computers, TalkBox and other electronic/digital equipment.
• Assists users of microform equipment.
• Troubleshoots library network hardware and software, peripherals, and other technological equipment.
• Cleans and inspects equipment, replaces printer cartridges or toner, and loads paper in various types of equipment.
• Develops, produces, and promotes informational flyers, brochures and guides for the use of the library’s print, electronic, and digital collections, as well as the use of computers and other technology.
• Pays attention to the interests, needs, questions and recommendations of/from the public with a view of its relevance to providing excellent service and quality collections.
• Provides services that are consistent, meet the needs of the customers, and are based on a thorough understanding and knowledge of policy and procedure.
• Maintains a welcoming and responsive environment at the Help Desk.
• Troubleshoots computers, software, connections, and other technology as needed to ensure satisfactory public access.
• Makes recommendations on changes to services, policies or procedures that will better enable and encourage use of technology among library users.
• Resolves customer concerns in a pleasant, timely, and professional manner.
COLLECTION RESPONSIBILITIES
• Has a comprehensive and in-depth knowledge of the reference and non-fiction collection (print, non-print, and electronic) and resources (print, consortial, and electronic).
• Promotes the collection to customers directly and through displays and handouts.
• Assists in collection projects as assigned.
RESPONSIBILITIES TO THE STAFF
• Troubleshoots library network hardware and software, peripherals, and other technological equipment.
• Develops and maintains constructive and cooperative working relationships with staff.
• Stays current with library email and communication. Creates and maintains communication that is responsive, solution oriented, and establishes and enhances a positive and effective work relationship.
• Leaves clear and complete notes and information concerning issues, problems, on-going tasks, and similar to ensure seamless services.
• Provides leadership and serves as role model of excellence in professionalism to coworkers and public.
RESPONSIBILITIES TO THE ADMINISTRATION
• Relays departmental needs and concerns to the Head of User Services.
PROFESSIONAL RESPONSIBILITIES
• Collaborates with other libraries and community agencies in the area of information/reference-related projects and programs.
• Keeps current on technical advances, innovative services and procedures, and current resources through professional reading and attendance at workshops and professional conferences.
• Stays open to change, readily taking on new tasks, learning new skills.
• Pays attention to current events, local events, and popular culture with a view to its relevance to position.
KNOWLEDGE, SKILLS, AND ABILITIES
• Analytical abilities sufficient to perform reference searches quickly and accurately with material at the appropriate age level, and to evaluate statistical and observed information.
• Ability to analyze situations accurately and act effectively.
• Ability to meet or exceed the library’s Core Competencies.
• Has highly developed computer skills, with the ability to learn new products quickly and easily.
• Ability to work independently and as a team, working harmoniously with coworkers and customers. Able to create and maintain a collaborative workplace.
• Commitment to excellence in public service, with a positive record of customer service.
• Demonstrates proficiency with computers, including networked computers, Windows, Microsoft Office applications, email, electronic resources and the Internet.
• Ability to master the use of state of the art ILS and effectively use to fullest extent in support of customer service.
• Excellent oral and written communications skills. Ability to communicate to technical and in layman’s terms. Ability to prepare statistical and narrative reports.
• Considerable ability to establish and maintain effective and positive working relationships with staff and customers, with a proven record of working positively and successfully as a team member.
Minimum requirements (training, skills, education, experience):
The library is looking for someone with strong customer service skills, the ability to work with a team and independently, and a solid understanding of the value of library services for all ages. Technical Services projects will be included as the schedule allows. Customer service experience preferred, with the ability to work positively with the public and staff.
EDUCATION AND EXPERIENCE REQUIREMENTS
• High school diploma required. College or post high school technical training preferred.
• Experience in information, technology, or reference services required, public library experience preferred.
Benefits:
This position offers limited PTO.
Hiring Wage Range:
The hourly rate of pay is $20.05/hour
Other Considerations/Requirements:
This is a part time position. It is 20 hours weekly - Monday - Friday 1:00-5:00 PM
How to submit an application/resume:
Please submit application and resume to Natalie Ducharme, Director, or email nducharme@kelleylibrary.org.
URL (Link) to online job description/application):
Under the direct supervision of the Head of User Services, offers assistance and technical support to meet the needs and wants of the community of Salem in accordance with the goals and objectives established by the Kelley Library Board of Trustees and the Library Administration. Strives for exceptional services and collections for the community of Salem.
RESPONSIBILITIES TO THE PUBLIC
• Effectively provides information and readers’ advisory services in response to queries of varying complexity via email, telephone and in person using materials in a variety of formats. Provides referrals to other libraries, sources, agencies, etc. when necessary.
• Works with customers to provide appropriate resources to satisfy their informational, educational, and recreational needs.
• Assists and instructs customers in using library resources – print, non-print, digital, electronic, on-line catalog, shared and consortial collections – readily adapting to the varying age, skill-levels, and interests of the customer.
• Assists customers in downloading eBooks and eAudios to electronic devices; troubleshoots download errors with customers in person and over the phone.
• Assists customers with the use of library owned technology tools (public computers, scanners, the library website, etc.) as well as customer owned devices and products.
• Schedules and oversees public use of computers, TalkBox and other electronic/digital equipment.
• Assists users of microform equipment.
• Troubleshoots library network hardware and software, peripherals, and other technological equipment.
• Cleans and inspects equipment, replaces printer cartridges or toner, and loads paper in various types of equipment.
• Develops, produces, and promotes informational flyers, brochures and guides for the use of the library’s print, electronic, and digital collections, as well as the use of computers and other technology.
• Pays attention to the interests, needs, questions and recommendations of/from the public with a view of its relevance to providing excellent service and quality collections.
• Provides services that are consistent, meet the needs of the customers, and are based on a thorough understanding and knowledge of policy and procedure.
• Maintains a welcoming and responsive environment at the Help Desk.
• Troubleshoots computers, software, connections, and other technology as needed to ensure satisfactory public access.
• Makes recommendations on changes to services, policies or procedures that will better enable and encourage use of technology among library users.
• Resolves customer concerns in a pleasant, timely, and professional manner.
COLLECTION RESPONSIBILITIES
• Has a comprehensive and in-depth knowledge of the reference and non-fiction collection (print, non-print, and electronic) and resources (print, consortial, and electronic).
• Promotes the collection to customers directly and through displays and handouts.
• Assists in collection projects as assigned.
RESPONSIBILITIES TO THE STAFF
• Troubleshoots library network hardware and software, peripherals, and other technological equipment.
• Develops and maintains constructive and cooperative working relationships with staff.
• Stays current with library email and communication. Creates and maintains communication that is responsive, solution oriented, and establishes and enhances a positive and effective work relationship.
• Leaves clear and complete notes and information concerning issues, problems, on-going tasks, and similar to ensure seamless services.
• Provides leadership and serves as role model of excellence in professionalism to coworkers and public.
RESPONSIBILITIES TO THE ADMINISTRATION
• Relays departmental needs and concerns to the Head of User Services.
PROFESSIONAL RESPONSIBILITIES
• Collaborates with other libraries and community agencies in the area of information/reference-related projects and programs.
• Keeps current on technical advances, innovative services and procedures, and current resources through professional reading and attendance at workshops and professional conferences.
• Stays open to change, readily taking on new tasks, learning new skills.
• Pays attention to current events, local events, and popular culture with a view to its relevance to position.
KNOWLEDGE, SKILLS, AND ABILITIES
• Analytical abilities sufficient to perform reference searches quickly and accurately with material at the appropriate age level, and to evaluate statistical and observed information.
• Ability to analyze situations accurately and act effectively.
• Ability to meet or exceed the library’s Core Competencies.
• Has highly developed computer skills, with the ability to learn new products quickly and easily.
• Ability to work independently and as a team, working harmoniously with coworkers and customers. Able to create and maintain a collaborative workplace.
• Commitment to excellence in public service, with a positive record of customer service.
• Demonstrates proficiency with computers, including networked computers, Windows, Microsoft Office applications, email, electronic resources and the Internet.
• Ability to master the use of state of the art ILS and effectively use to fullest extent in support of customer service.
• Excellent oral and written communications skills. Ability to communicate to technical and in layman’s terms. Ability to prepare statistical and narrative reports.
• Considerable ability to establish and maintain effective and positive working relationships with staff and customers, with a proven record of working positively and successfully as a team member.
Minimum requirements (training, skills, education, experience):
The library is looking for someone with strong customer service skills, the ability to work with a team and independently, and a solid understanding of the value of library services for all ages. Technical Services projects will be included as the schedule allows. Customer service experience preferred, with the ability to work positively with the public and staff.
EDUCATION AND EXPERIENCE REQUIREMENTS
• High school diploma required. College or post high school technical training preferred.
• Experience in information, technology, or reference services required, public library experience preferred.
Benefits:
This position offers limited PTO.
Hiring Wage Range:
The hourly rate of pay is $20.05/hour
Other Considerations/Requirements:
This is a part time position. It is 20 hours weekly - Monday - Friday 1:00-5:00 PM
How to submit an application/resume:
Please submit application and resume to Natalie Ducharme, Director, or email nducharme@kelleylibrary.org.
URL (Link) to online job description/application):
https://www.salemnh.gov/DocumentCenter/View/222/Employment-Application-PDF
Closing date for submissions:
9/30/2025
Closing date for submissions:
9/30/2025
